How can we help you?
Frequently asked support questions
How do I report or block another user profile?
Reporting or blocking a profile
If you have encountered inappropriate behavior or simply no longer wish to interact with a particular member, you can report or block them:
How to report a user:
1. Navigate to the profile of the member you wish to report.
2. Click on the three-dot menu (⋮) in the upper right corner.
3. Select “Report profile.”
4. Select the appropriate reason for your report.
5. Provide additional details if necessary.
6. Submit your report.
How to block a user:
1. Go to the profile of the member you want to block.
2. Click on the three-dot menu (⋮) in the upper right corner.
3. Select “Block profile.
4. Confirm your decision.
When you block someone:
• That person can no longer send you messages.
• Your conversation history is retained but hidden.
• That person will not be able to see when you are online.
• That person will not appear in your partner suggestions.
Our team reviews all reports within 24 hours and takes appropriate action based on our Community Guidelines. Reporting inappropriate behavior helps keep LemonSwan safe for everyone.