How can we help you?
Using LemonSwan
From the perfect profile, your partner suggestions to the right way to make contact
Platform features
How do I purchase Spotlights?
What is the love horoscope?
What are LemonSwan coins?
What privacy settings are available?
How do I view and manage my LemonSwan Coins and Rewards?
What is Premium Plus?
What is the identity check feature?
What can I do with LemonSwan Coins?
How can I collect LemonSwan coins?
How can I verify my international phone number?
What is a spotlight?
How can I activate Privacy+?
How can I invite friends and acquaintances to LemonSwan?
Who can access the love horoscope?
How do I purchase more LemonSwan coins?
What is the Coin+ Subscription?
What is a Spotlight+ subscription?
Frequently asked support questions
I think I've encountered fake profiles
Tips for writing a good first message
Advantages of "slow dating" for building meaningful relationships
I feel anxious about messaging or meeting matches
I'm experiencing dating burnout.
How do I report or block another user profile?
Setting realistic expectations for online dating
How to revive a stalled conversation
I'm feeling lonely and discouraged
Tips for safe online dating
When and how to suggest meeting in person
How do read receipts work?
Matching and search
What does the matching matrix mean?
Why do I not see enough partner suggestions?
Which additional filters do I have as a premium member?
How can I filter by distance?
Where can I find the matching points?
What is a good match according to LemonSwan?
Why should I trust LemonSwan Matching?
How do I change my search settings?
How does the distance filter work?
Can I see which profiles I have rejected?
What is the LemonSwan method?
Who can see my profile?
Why am I not receiving any new partner suggestions?
How can I improve my matching results?
What are my matching points?
Wie entstehen meine Partnervorschläge?
How can I sort my partner suggestions?
How can I tell how well a partner suggestion suits me?
Communication features
How does photo sharing work?
What does “interested in me” mean?
How can I report and block a member?
How can I remove a favorite?
Werde ich über Aktivitäten meiner Favoriten informiert?
What are ‘Visited Profiles’?
Where do I find the favorite list?
How can I delete messages from members who have ended contact?
How can I mark someone as favorit?
Why are the photos of other members blurry?
What is the messages archive?
Can others see when I visit their profile?
What happens when I end contact with a member?
What is saying 'Hi'?
Will I be notified when someone visits my profile?
What is the service password?
Why do I see a red banner in the chat?
What is "My Visitors"?
How can I get in touch with other member?
Tips for safely sharing contact details
Why are my contact details blocked in messages?
How does the share contact feature work?
Profile optimization
What rules must the job title follow?
How to manage my profile pictures and photo gallery?
How can I share my photos?
How to write a good welcome message
How can I choose my favorite music and artists?
How do I fill in my interests and lifestyle section?
What do I need to consider when selecting a photo?
How can I use “Questions that connect”?
How can I increase the chances of other members contacting me?
How can I optimize my About Me section?
Account management
How can I delete my profile?
I am not receiving notifications. What can I do?
How can I manage my email notifications and newsletters?
How can I change my e-mail address?
How can I control my location information?
How can I change my country or region?
How do I deactivate and activate my profile?
Was soll ich tun, wenn ich Probleme mit der Identitätsprüfung habe?
How do I manage my privacy settings?
How can I filter who visits my profile?
Can I restore my deleted profile?
What is incognito mode and how does it work?
Where can I find my service password?
How can I manage who can see my photos?
How do I update my personal information?
What women want
LemonSwan believes in true love.
Not only in falling in love for the first time,
but especially in long-term
values: security, satisfaction and mutual appreciation....
© 2026 LemonSwan -
Made with 💚 in Hamburg