No notifications—what to do?

If you are not receiving notifications from LemonSwan, you can fix the problem as follows:

For Android app users:

1. Check the app's notification settings:

• Open your device's settings > Apps > LemonSwan > Notifications

• Ensure that notifications are enabled

2. Check the battery optimization settings:

• Go to Settings > Battery > Battery optimization

• Find LemonSwan and set it to “Do not optimize”

3. Check the notification settings in the app:

• Open the LemonSwan app > Profile > Settings > Notifications

• Make sure your preferred notification types are enabled

For iOS users (PWA):

1. Enable browser notifications:

• Select “Allow” for LemonSwan notifications when prompted

• If you have previously declined, go to Safari Settings > Advanced > Website Data > find LemonSwan and select “Remove” to reset permissions

2. Check your iOS notification settings:

• Go to Settings > Notifications > Safari

• Ensure notifications are enabled

For website users:

1. Enable browser notifications:

• When prompted by the browser, select “Allow”

• Check browser settings for notification permissions

2. Browser-specific settings: • Chrome: Settings > Privacy and security > Site settings > Notifications • Firefox: Options > Privacy and security > Permissions > Notifications

• Edge: Settings > Cookies and site permissions > Notifications If notifications still do not work after following these steps, please report the issue via the service area.