Problems with identity verification

If you are experiencing problems with the identity verification process, here are some troubleshooting steps:

1. Check the format of your phone number: Make sure you have entered your phone number correctly, including the country code

2. Try an alternative verification method: If SMS verification isn't working, select the call option to receive a verification code via voice call

3. Check your device settings: Make sure your device allows SMS from short codes and that you don't have any blocking apps enabled.

4. Try a different browser or device: Sometimes technical issues can be resolved by switching browsers or devices.

If you continue to experience issues, please use the “Report a problem” feature in the service area of your account. Please include the following information:

• The phone number you want to verify (including country code)

• The exact error message you are receiving (if any)

• The steps you have already taken Our team will contact you to resolve the verification issue as soon as possible.