Slow loading times on LemonSwan

If you experience slow loading times on LemonSwan, here are some troubleshooting steps to improve performance:

1. Check your internet connection:

• Load other websites to compare speeds

• Run a speed test at speedtest.net

• Switch from Wi-Fi to mobile data (or vice versa) to see if performance improves • Restart your router if you are using Wi-Fi

2. Clear your browser's cache and cookies:

• This will remove stored data that could be affecting performance

• For instructions, see our FAQ on clearing your cache and cookies

3. Close unnecessary tabs and applications:

• Too many open browser tabs or applications can affect performance

• Restart your browser after closing other tabs

4. Check for browser updates:

• Using an outdated browser version can affect loading speed

• Update to the latest version for best performance

5. Try at a different time of day:

• During peak hours (evenings), the service may be slower

If LemonSwan continues to load slowly after following these steps, please report the issue via the service area by selecting “Report technical issue” after logging in.